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ORDER EXECUTION
Trading Hours 10:00 am to 12:30 pm; 2:30 pm to 4:00 pm
Customer Service Hotline: 9:00 a.m. to 6:00 p.m.
Counter Service: 9:00 a.m. to 5:00 p.m.
Closed on Saturdays, Sundays & Public Holidays
Customer buy/sell, change or cancel order entry via Internet Anytime (except from 4:00 pm to 7:00 pm)
Executed order reply 5 seconds

OTHER SERVICES
Item Handling Time Upon
Receipt of Instruction*
Average Processing Time
Cash Withdrawal - request to be deposited into HSBC, Hang Seng Bank, Bank of East Asia, Wing Hang Bank, Standard Chartered Bank, Bank of China Group or DBS Bank before 12:00 noon -
will be handled on the same day
half working day
after 12:00 noon -
will be handled on next working day
1 working day
Cash Withdrawal -
request to be deposited
into other banks
before 12:00 noon -
will be handled on the same day
half to 1 working day
after 12:00 noon -
will be handled on next working day
1 working day
Cash Deposit - via Easy Transfer
Service, internal transfer instruction or
direct deposit into bank account of
CASH Payment Services Ltd.*
before 5:00 p.m. -
will be handled on the same day
two to three hours
after 5:00 p.m. -
will be handled on next working day
Cash Deposit - via remittance any working day -
will be handled on the same day
2 to 3 working days
(upon successful verification)
Stock Withdrawal - Physical Scrip before 5:00 p.m. -
will be handled on the same day
3 - 7 working days
after 5:00 p.m. -
will be handled on next working day
Stock Withdrawal - SI Instruction before 12:00 noon -
will be handled on the same day
half working day
after 12:00 noon -
will be handled on next working day
1 working day
Stock Deposit - Physical Scrip before 10:00 a.m. -
will be handled on the same day
10 working days
after 10:00 a.m. -
will be handled on next working day
Stock Deposit - SI Instruction before 12:00 noon -
will be handled on the same day
half working day
after 12:00 noon -
will be handled on next working day
1 working day
Internal Stock Transfer before 5:00 p.m. -
will be handled on the same day
two to three hours
after 5:00 p.m. -
will be handled on next working day
Opening Electronic Account any working day -
will be handled on the same day
3 working days

* Note:
- Fax Number for Settlement Service:
for Electronic Trading Customers (852) 2820-0900
for Non-Electronic Trading Customers (852) 2820-0606
- The earliest time for accepting cash/stock withdrawal instruction is on T+2 day.
- CASH Payment Services Ltd. is a fund recipient agent appointed by CSL and regulated under the Securities and Futures Ordinace.

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